Who Services My CHFA Loan After Closing and Where to Pay

If you just closed on a Colorado Housing and Finance Authority loan and are asking who services my CHFA loan after closing and where do I send payments, here is the direct answer: CHFA handles servicing through a loan servicing alliance with Dovenmuehle Mortgage, Inc. (DMI), and payments go to a dedicated CHFA payment address or through CHFA’s online tools.

This guide covers every servicing contact point a CHFA homeowner needs — payment addresses, online and mobile payment options, account questions, insurance paperwork, hardship help, and payoffs. It is written for Colorado borrowers, including the many Colorado Springs military families who use CHFA down payment assistance alongside their first mortgage.

Quick reference: CHFA loan servicing contacts

Before the detail, here is the summary most borrowers are searching for.

Need	Where to go
Mail a monthly payment	Colorado Housing and Finance Authority, P.O. Box 660592, Dallas, TX 75266-0592
Pay online	CHFA’s online Customer Care Center (requires login setup)
Pay from your phone	Your Mortgage Online mobile app (Apple and Android)
Account questions	CHFA Loan Servicing, 855.587.8655
Notices of error / requests for information	Colorado Housing and Finance Authority, Attention: Mail Stop NOE 1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945
Hardship / loss mitigation	CHFA Loan Servicing Loss Mitigation team, 866.397.5370

With the essentials in hand, it helps to understand how CHFA’s servicing arrangement actually works.

Who services my CHFA loan after closing?

CHFA has formed a loan servicing alliance with Dovenmuehle Mortgage, Inc. (DMI), a national leader in loan servicing. DMI provides servicing for several housing and finance agencies nationwide.

Because DMI works with housing finance agencies across the country, it operates within CHFA’s mission of affordable homeownership finance and CHFA’s commitment to the customers and communities it serves.

Practically, that means your day-to-day servicing — statements, payments, escrow, account questions — runs through CHFA’s Loan Servicing operation. The number to call for help with any account question is 855.587.8655.

Why the servicing setup surprises borrowers

Many buyers assume the lender who closed the loan keeps handling it forever. CHFA loans are originated through a statewide network of CHFA Participating Lenders, and CHFA itself does not lend money directly to consumers.

After closing, servicing shifts to CHFA’s servicing operation with DMI. Your original loan officer is still a resource for questions, but payments and account matters go to CHFA Loan Servicing, not the lender’s office where you signed your application.

Knowing who holds the servicing role matters most on payment day, so let’s cover exactly where the money goes.

Where do I send my CHFA mortgage payments?

CHFA offers several ways for customers to make their monthly payments. Payments are due by the first of each month, and you should always include your loan number when submitting a payment.

Paying by mail

Mail monthly mortgage payments to: Colorado Housing and Finance Authority, P.O. Box 660592, Dallas, TX 75266-0592.

Yes, the payment lockbox is in Texas even though CHFA is a Colorado agency — that is a normal payment-processing arrangement. Write your loan number on the payment so it posts to the correct account.

Paying through the online Customer Care Center

As a CHFA home mortgage customer, you have access to an online Customer Care Center that provides online bill payment services and the option to sign up for eStatements.

You will need to set up a login and password for the account. If you need help getting set up, call 855.587.8655 and the servicing team can walk you through it.

Paying with the Your Mortgage Online mobile app

CHFA borrowers can also use the Your Mortgage Online mobile app, available for Apple and Android devices.

The app lets you view your mortgage details and make one-time payments from your phone — useful if you travel often or, for military borrowers, if a temporary duty assignment takes you away from home near a due date.

Once payments are flowing smoothly, the next thing most homeowners need is a way to ask questions about the account itself.

How do I get information about my CHFA loan account?

For general account information, contact CHFA Loan Servicing by phone at 855.587.8655.

You can also request information in writing at: Colorado Housing and Finance Authority, Attention: Mail Stop NOE 1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945.

Notices of error and requests for information

Under the Real Estate Settlement Procedures Act (RESPA), borrowers have formal channels to dispute servicing errors or request account information.

CHFA requires that RESPA Notices of Error and Requests for Information be sent only to the Lake Zurich, Illinois address above, including the specific Attention line: Mail Stop NOE 1290. Sending these to the payment address will not satisfy the requirement.

Account questions are routine; insurance events are where borrowers most often need the servicer’s specific procedures.

How does hazard insurance work with the servicer?

As the servicer of the loan, CHFA is the named mortgagee on any insurance claim check you may receive. Because the servicer holds an interest in the property, it specifies the process for administering Total Loss Proceeds.

Submitting insurance claim checks and documents

Insurance claim checks must be mailed to: Attention: Loss Draft Department MS1180, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945.

Other required documents can go to that street address, or by fax to 1.847.574.7617, or by email to LossDraft@YourMortgageOnline.com. Include the name of your dedicated point of contact and your loan number on all correspondence.

Reporting policy changes

Changes to a hazard insurance policy — including new policies and cancellations — can be submitted to the servicer several ways. The preferred method is submitting proof of insurance through the servicer’s insurance website.

You can also email documents to insurancedocs@ihaveinsurance.com or fax proof of insurance and cancellations to 855.640.4865. Homeowners who shop insurance carriers each year should send updated proof promptly so escrow records stay accurate.

Insurance is the paperwork side of servicing; the harder conversations involve trouble making the payment itself.

What if I can’t make my CHFA payment?

If you are ever at risk of missing a mortgage payment, CHFA asks that you call 855.587.8655 as soon as possible. Contacting the servicer early lets both sides identify resources that might be available to help.

Hardship assistance

Borrowers experiencing difficulty paying their CHFA home mortgage loan can apply for hardship assistance online through the servicer’s hardship assistance portal, or contact CHFA Loan Servicing’s Loss Mitigation team at 866.397.5370.

For military households in Colorado Springs, financial disruption sometimes follows a PCS move or a gap between duty stations. The process is the same: reach out to the Loss Mitigation team before a payment is missed, not after.

Housing counseling resources

The U.S. Department of Housing and Urban Development (HUD) maintains a list of homeownership counselors and counseling organizations; you can reach HUD at 800.569.4287 or through its website.

Colorado Housing Connects at 877.601.HOPE can also connect you with a free, HUD-approved housing counselor, and CHFA maintains a list of housing counseling partners. Mortgage payment assistance may also be available through the Colorado Homeownership Coalition’s mortgage assistance program.

On the opposite end of the spectrum from hardship is the day you retire the loan entirely.

What about paying off or refinancing a CHFA loan?

When you are ready to pay off a CHFA home loan — whether through a sale, a refinance, or simply finishing the term — CHFA publishes payoff guidance to help the transition go smoothly. Contact CHFA Loan Servicing to start that process.

Current CHFA homeowners with an FHA loan may be able to refinance through the CHFA FHA Streamline Refinance program without having to pay off an existing CHFA DPA Second Mortgage Loan. If you carry CHFA down payment assistance as a second mortgage, ask about that program before assuming the second must be paid off at refinance.

A loan officer can walk through how a payoff or refinance interacts with any CHFA second mortgage on your specific file.

Other things CHFA homeowners should know

CHFA publishes a quarterly homeowner newsletter with tips on financial fitness, home maintenance, and consumer topics.

CHFA also partners with Ethico to provide an independent ethics and compliance hotline where customers can report issues and concerns, including anonymously. And CHFA’s Consumer Privacy Notice explains how customer information is collected, shared, and protected.

None of that changes the core answer to the servicing question — but it rounds out who you are dealing with after closing.

Next steps for CHFA homeowners

If you just closed, do three things this week. First, set up your login for the online Customer Care Center, or download the Your Mortgage Online app, so you can see the account and make payments electronically.

Second, save the servicing phone number, 855.587.8655, and the payment address in your records: Colorado Housing and Finance Authority, P.O. Box 660592, Dallas, TX 75266-0592.

Third, if anything about the account looks off, or you are weighing a refinance while carrying CHFA down payment assistance, talk to a loan officer. 719 Lending works with Colorado buyers on CHFA programs every day and can help you understand how servicing, payoffs, and refinancing fit together on your loan.

Frequently asked questions

Who services CHFA loans?

CHFA services its home mortgage loans through a loan servicing alliance with Dovenmuehle Mortgage, Inc. (DMI), a national loan servicer that works with several housing finance agencies. Borrowers reach CHFA Loan Servicing at 855.587.8655.

Where do I mail my CHFA mortgage payment?

Mail monthly payments to Colorado Housing and Finance Authority, P.O. Box 660592, Dallas, TX 75266-0592. Include your loan number, and note that payments are due by the first of each month.

Can I pay my CHFA mortgage online?

Yes. CHFA homeowners can pay through the online Customer Care Center, which offers bill payment and eStatements, or make one-time payments in the Your Mortgage Online mobile app for Apple and Android. Call 855.587.8655 for help setting up online access.

What do I do if I can’t make my CHFA payment?

Contact CHFA at 855.587.8655 as soon as you know a payment is at risk. You can apply for hardship assistance online or call the Loss Mitigation team at 866.397.5370. Free HUD-approved housing counseling is also available through Colorado Housing Connects at 877.601.HOPE.

Where do I send a RESPA notice of error about my CHFA loan?

RESPA Notices of Error and Requests for Information must go only to: Colorado Housing and Finance Authority, Attention: Mail Stop NOE 1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945 — including that exact Attention line.

Do I have to pay off my CHFA second mortgage if I refinance?

Not always. Current CHFA homeowners with an FHA loan may be able to use the CHFA FHA Streamline Refinance program without paying off an existing CHFA DPA Second Mortgage Loan. Ask a loan officer whether your file qualifies.

719 Lending Inc., NMLS #1601989 · Equal Housing Opportunity

719 Lending Inc. is not affiliated with or endorsed by HUD, FHA, VA, USDA, CHFA, the CFPB, or any government agency.

Last updated: September 2026